Frequently Asked Questions

How does it work and how long do I have to claim?

By now you should have received a "claim code" (it'll be a 12 digit alphanumeric code) on a winners card, directing you to visit this site. On our homepage, enter this code in the box provided in order to redeem your cinema package. It's that simple! Follow the rest of the process as instructed and your cinema vouchers will then be sent to you straight away via email.

You'll have until the 30th November 2024 to claim your cinema vouchers via this site.

Once I receive my vouchers, what happens?

The email you receive will contain redemption instructions, telling you exactly how to use the vouchers for your next trip to the cinema. Vouchers can be exchanged for tickets, either at the box office or online via their website (depending on the cinema). You'll also be able to find terms and conditions for the vouchers by clicking here.

Can I use the vouchers for any film?

Absolutely, as long as it's a standard 2D screening, the vouchers will work. All you have to do is decide which film to watch!

How long are my vouchers valid for?

On the email you receive with your cinema voucher you'll find the expiry dates clearly listed. Don't worry, all of our vouchers give you at least a few months to use them!

My vouchers aren't working?

No worries, please contact us at stonegate@wearespark.com providing us with your voucher code(s) and we’ll take a look for you.